Shipping Policy
We offer free first class delivery for all orders shipping to the mainland UK (excluding Scottish Highlands, Northern Ireland etc...) All orders placed before 3 p.m. Monday to Friday will be processed the same day and delivered via Royal Mail. Please note that courier companies work from Monday to Friday (excluding Bank Holidays).
UK Zone 1 - Estimated delivery time - 1-3 working days
- UK Mainland
- Wales
- Parts of Scotland (excluding Highlands and Islands)
International Shipping
HONA ships worldwide and offers two different shipping options on checkout. a standard service and a trackable service. We always recommend you choose the trackable service. Please note HONA is not responsible for any import duties or taxes accrued.
European countries - Estimated delivery time 7-10 working days
Rest of the world - Estimated delivery time 10-14 working days
International Customs, Duties and Taxes
All goods will be sent "DAP" - Delivered at Place - as standard. This means that HONA will arrange for carriage to the stated delivery address, but that the buyer remains responsible for all costs related to import clearance.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country.
HONA is not responsible for any customs restrictions, tariffs, or other regulations that may apply at Customs in any country. Any duties or taxes that may apply are your responsibility. If you have any questions, we encourage you to speak with your customs office, although we will ship any products you order to the address you provide.
It is the customers responsibility to check with your country's customs office to verify that your products can clear customs.
If for whatever reason the package is seized by Customs officials, HONA will not issue you a refund unless all products are returned to us in their original condition. The overwhelming majority of orders pass through customs without any problems, and most orders that are stopped are automatically returned to us. You may be responsible for any return shipping charges, in accordance with your local regulations.
By ordering from HONA Ltd, you are stating that you agree to the above disclaimer.
If you do get charged an additional fee, the carrier will expect payment at the time of delivery. If you refuse the shipment because of these charges, or if an order is rejected by customs due to item restrictions, or if the order is returned because the local post is unable to locate your address, we can refund you for the cost of the products (which does not include any shipping or return shipping fees) once the package is returned and processed by our warehouse. Please note that packages returned by customs can sometimes take a very long time to return.
OUR MISSION
The HONA mission is to educate, inspire and improve the talents of the modern day nail technician as well as empower the nail community through uncompromising integrity, transparency and service.